FAQs

Attestation service charges:

• Individual Affairs Documents: AED 150 
• Commercial Documents: AED 2,000 
• Commercial invoices: based on invoice amount and the scale associated. For more details, please refer to the Attestation fees guide at: www.mofa.gov.ae/ar-ae/Services/Forms/attestations-guide

• Direct debit
• Credit cards (visa/master)
• Samsung Pay
• Apple Pay (will be activated by September 1, 2022)

• Original document in English or Arabic (or an official translation of it)
• Document must be attested by the appropriate governing bodies prior to submission
• Document must not be laminated

• Individual Affairs Documents: includes but not limited to: educational documents (certificate & transcripts are treated as two different documents) - birth certificates - death certificate - medical reports - good conduct certificate - marriage certificate, court-issued certificates – power of attorney of personal nature - to may it concern letters - employment contract - employment offer - bank statements - personal tax certificate – etc
• Commercial Documents: includes but not limited to: contract or agreement – commercial registration - appointment of a manager or a director – minutes of meeting of board of directors or partners – company change of name – brand registration - distribution agreement - corporate insurance certificate - corporate tax certificate - board of directors decision - trade license – partnership or shareholder certificate - annexes and appendices in commercial documents – memorandums – company closures – company branch registration – bankruptcy documents – financial statement – product registration – patent registration or waiver – trademark registration – power of attorney of commercial nature – general power of attorney - signature document – end-user certificate – tax certificate - completion certificate - any other document of commercial nature.
  Commercial contracts or agreements may be considered as multiple documents based on its content. Please reach out to our call centre if you have any doubts
• Invoices and Certificate of Origins 
  Commercial documents with proof of sale of any items or products

The original document must be sent to MoFA by courier to complete the attestation process.

• To attest your documents in the UAE, please check our guide for the step by step process: https://www.mofa.gov.ae/-/media/Service/Attestation-Guide/En.pdf 
• When abroad, you can attest documents at the closest UAE Embassy or Consulate. Each Embassy or Consulate may have its own procedures in place. For additional details, please visit the Embassy’s or the Consulate’s website: www.mofa.gov.ae/en/missions/uae-missions-Abroad

Anyone can attest documents on your behalf.

• MoFA Website: www.mofa.gov.ae 
• Smart Mobile App: (UAE MOFA)
• UAE Embassies and Consulates abroad
• People of Determination and Senior Emiratis & Citizens can attest their documents by calling +97180044444
• We also accept death certificate attestation requests by calling +97180044444

• Please go to the ‘Pending Transactions’ option where the transaction status is mentioned.

• King Abdullah Bin Abdulaziz Al Saud Street, Al Bateen - Abu Dhabi, UAE • For more details, please visit: www.mofa.gov.ae/ar-ae/contact-us • Opening hours: 8:00 am to 4:00 pm

• Ministry of Foreign Affairs Branch Office in Dubai, Consulates District in Bur Dubai • Opening hours: 8:00 am to 3:00 pm. • Ministry of Foreign Affairs and Branch Office in Sharjah, Rahmaniyah Area, • Opening hours: 8:00 am to 2:00 pm.

• Please get in touch with your bank, or change the card type, as this type of card is not supported

• Please double-click the download link to browse and download files on the device.

• If the error is displayed on the first page of the service, please enter all data correctly. • Moving to the second page of the application, please make sure to click on the ‘Complete Payment’ option, then agree to the terms and conditions. • However, if the error appeared on the card payment data entry page, it is often because the card payment data entered may be wrong, or you have to contact your bank. Because some banks restrict using cards outside the UAE. The error may be due to an administrative or a technical issue, at which point the bank will have the authority to follow up on the issue, inform you of the cause and solve the problem. • Then, you can complete the application form and try to make the payment again.

Please make sure you: • Fill all mandatory fields • Complete all fields correctly • Stick to a 1 MB attachment size limit

• Please, ensure that you have correctly entered the data on the application form as identified. Make sure to enter correctly the Captcha appearing on the bottom of the page.

Please prepare the following information and provide them to our customer service staff in the contact centre, to help you. • Name of the service applied for • Name of the Mission applied to • Application number (If any) • Screenshot of the error or page before the error showed. • The place where the Error appeared • Email and contact number

• Please, check your Junk mail folder, or call our contact centre on 80044444.

• Please ensure that you have selected the correct Mission in the application form, the payment process completed successfully and the required amount deducted.

• Please ensure that you have selected the correct Mission in the service application. Further, that payment is completed, and the required amount is deducted.

To reset your password: 1. If you are logging in using UAE PASS: please contact the UAE PASS team (https://www.uaepass.ae/) 2. If you are logging in as companies/entities, please contact the MoFA call centre for further support

For any inquiries about refunds  please contact us on: +97180044444

• Individuals Login through the UAE Pass. • Companies /Institutions Login through MoFA Website at: www.mofa.gov.ae/ar-ae/account/login

For more information, please visit: • https://selfcare.uaepass.ae/ • https://selfcare.uaepass.ae/faq

• The UAE Pass has been adopted as your digital identification tool to verify your identity securely. This service provides access to many signature and authentication services within the UAE, where you will have one account to apply for many services across many institutions in UAE. • For more details, please visit: https://selfcare.uaepass.ae/

• It is a technical failure: Please send a screenshot of the displayed error message its link and account info (email, username, and contact number) to forward the problem to the competent authority, which will help solve it the issue. In addition, please use the complaints page on smart channels.

• You can file it through the complaint, inquiry or suggestion page on www.mofa.gov.ae/ar-ae/contact-us or by calling our Contact Centre on 80044444.

• Most missions accept debit and credit cards as forms of payment. However, some missions may have other forms of payment. Please check the Mission's website for further details or contact us for inquiries.

An application for a return document - for newborns, is submitted on the website of the Ministry of Foreign Affairs and the smart application, with the documents designated for the request being completed:

• A copy of the child's birth certificate certified by the Ministry of Foreign Affairs of the country of residence and the country's mission abroad. A copy of the father's passport. A copy of the mother's passport. A copy of the marriage contract (certified by the Ministry of Foreign Affairs, the headquarters of the mission or the embassy).

• A copy of the complete family book

• Receipt of the return document via e-mail

You can submit your complaints, inquiries, or suggestions through the Ministry of Foreign Affairs website or contact the call center at 0097180044444.

Please contact our call center at 0097180044444 to coordinate the completion of the attestation procedures.

Customers can avail of these services through:

• The Ministry of Foreign Affairs’ website
  
  
• UAE MOFA smartphone application
  
  
• UAE embassies and consulates abroad
  
  
• People of determination, senior citizens, and residents can contact the call center at 0097180044444

Log in to the Ministry of Foreign Affairs' website or smartphone app, select "Companies Service", and then select the attestation of commercial invoices (through the Electronic Documents Attestation System eDAS).

• To apply for attestation services, please:
  
  
• Follow the instructions in the user manual if you're in the UAE. More information can be found here:
  
  https://www.mofa.gov.ae/-/media/Service/Attestation-Guide/En.pdf
  
• If you're outside the UAE, you can get your documents attested at the nearest UAE embassy or consulate. Each embassy or consulate may have its own procedures. Please contact the nearest UAE mission for more information.

Credit cards (Visa / Mastercard)

Samsung digital wallet (Samsung Pay)

Apple digital wallet (Apple Pay)

If you're registered on the website as a corporate user, you won't be able to log in again as an individual user. Please contact our call center for support at 0097180044444.

If your payment has been confirmed by your bank, the payment receipt will be sent to your registered email address. You can also visit the Ministry's website, access the list of applications, enter the details of the application, and select 'payment receipt.

No, the attestation service does not require uploading of any attachments. Only the original document must be delivered to the selected delivery companies.

• If your application is rejected by the Ministry of Foreign Affairs or UAE mission, the refund will be automatically processed within 14 working days.
  
  
• If your application has not been delivered to the Ministry of Foreign Affairs or mission abroad, please log into the Ministry's website, select 'application cancellation list,' and the refund will be processed within 14 working days. Please note that delivery fees are not refundable

Yes, anyone can submit the application on behalf of the document owner.

• You will receive an email at your registered email address with the application status.
  
  
• You can also check the status of the application by logging into the Ministry's website.

Depending on the delivery company selected on the website, you can track the shipment through the link provided by the delivery company.

• Individuals can log in via the UAE Pass smart login system.
  
  
• Visitors can also register and log in via the UAE Pass smart login system.

• Avail of the service via MoFA’s official website or the UAE MOFA smartphone application.
  
  
• The original document must be attested by the issuing government entity: it must bear the seal of the government entity that issued it. Choose the correct attestation body, whether inside or outside the country.
  
  
• Ensure the original document or digital document with the QR code is attached.
  
  
• There should be no lamination on the document
  
  
• The original document should be placed inside an envelope before handing it over to the delivery service employee.
  
  
• Authentication of electronically certified documents: Please attach the QR code or any link issued by the authorized entity for verification and authentication of the document.

• Personal status Documents (Inclusive of, but not limited to: Educational certificates, Diplomas, Educational transcripts, Birth certificates, Death certificates, Medical reports, Good conduct certificate, Marriage certificate, Court-issued certificates, Power of attorney of personal nature, To whom may it concern letters, Employment contract, Employment offer, Bank statements, Personal tax certificate)
  
  
• Commercial Documents: (Inclusive of, but not limited to: Contract or agreement, Commercial registration, Appointment of a manager or a director, Minutes of meeting of board of directors or partners, Company name change, Brand registration, Distribution agreement, Corporate insurance certificate, Corporate tax certificate, Decisions issued by the Board of Directors, Trade license, Partnership or shareholder certificate, Annexes and appendices in commercial documents, Memorandums, Company closure advice, Company branch registration, Bankruptcy documents, Financial statement, Product registration, Patent registration or waiver, Trademark registration, Power of attorney of commercial nature, General power of attorney, Signature document, End-user certificate, Tax certificate, Completion certificate)
  
  
• Commercial invoices and certificates of origin: please refer to MoFA’s Electronic Document Attestation System (eDAS) for these two types of documents.

• For personal status documents, the service fee is AED 150.
  
  
• For commercial documents, the service fee is AED 2000.
  
  
• (Note: Commercial contracts may be considered as multiple documents depending on their content, and the fees for documents related to commercial agreements may vary.)

Once the delivery service provider receives your shipment, you will receive an email or WhatsApp chat notification to track your shipment.

If you select the Ministry of Foreign Affairs as the attestation site, the chosen delivery company will contact you.

• Aramex: Regular (3 working days): AED 40, Express (Same day delivery): 150 AED
• Emirates Post: Regular (3 working days): AED 31.50, Express (Same day delivery) 105 AED
• Zajel courier: Regular (3 working days): AED 31.50, Express (Same day delivery) 126 AED
• Tawzea: Regular (3 working days): AED 36.7, Express (Same day delivery) 95 AED

Regular Courier can include up to 25 documents, and Express Courier can include up to 10 documents.

You should hand the original document or digital document containing the QR code to the courier.

You can change the location for delivering and receiving your shipment after communicating with the selected delivery company. Please note that changing these locations may delay service, and the concerned entity is not responsible for this delay.

The Ministry does not have any Customer Happiness Centers. You can apply for services via the Ministry of Foreign Affairs website or the UAE MOFA smartphone application.

• The original document must be attested by the Ministry of Foreign Affairs of the issuing country.
• The document can then be attested by the UAE Embassy or Consulate in the issuing country·
• To avail attestation services offered in UAE missions abroad, please contact the nearest UAE mission to your location.

If there is no UAE mission in the country you are located in, please contact the Ministry of Foreign Affairs through the call center or the "Contact Us" page

To avail attestation services offered in UAE missions abroad, please contact the nearest UAE mission.

The Ministry of Foreign Affairs provides all its services electronically through its website and smartphone application only. 

All customers can now submit all transactions related to MoFA’s attestation service through the Ministry’s official website www.mofa.gov.ae and the UAE MOFA smart application, upon fulfilling all terms and conditions.

MoFA Customer Happiness Centres are closed, in line with the directives of the UAE visionary leadership towards improving government services and customer experience. 

• The original documents or digital documents or documents with QR code
• Ensure that your documents are not laminated. Laminated documents cannot be attested and will be rejected. 
• Make sure the appropriate governing bodies have attested your documents before attestation of Documents. Missing attestation will be rejected. 
  For documents issued within UAE: 
  o Original documents must be attested by the governing entity except for digital documents issued by a government entity or documents attested electronically. Example: a birth certificate will need to be attested by the Ministry of Health & Prevention or the local health authority. 
  o Documents must be attested by MoFA through the Ministry’s official website www.mofa.gov.ae or the UAE MOFA smart application
  o Documents can then be attested by one of our embassies or missions abroad.
  For documents issued outside the UAE:
  o Original document must be attested by the Ministry of Foreign Affairs of issuing country. 
  o Document can then be attested by one of UAE’s Embassy or Consulate in issuing country by applying though MoFA online channels. 
  o Original documents must be attested in the UAE through the Ministry’s official website www.mofa.gov.ae or the UAE MOFA smart application. 

If you selected UAE as a location for attestation, you will be asked to select the type of courier service desired for the service. Once you have successfully paid for the transaction, a courier service representative will contact you to collect your documents. 

There is a limit to the number of documents you can submit in one transaction, based on the courier service pack you select. 

There is a limit to the number of documents you can submit in one transaction, based on the courier service pack you select. 

MoFA customers in the UAE can chose among the various courier services available:

1) Normal: 3 working days - up to 25 documents per transaction
2) Express: 1 working day - up to 10 documents per transaction
3) Prepaid Courier Service: there is no limit to the number of documents you can have attested. Various packages for companies and entities, please contact us for more details.    

Pick-up and drop-off location for collection and delivery must be at the same.

1) Normal: 3 working days – AED 40
2) Express: 1 working day – AED 150 (excluding Value Added Tax)
3) Prepaid Courier Service:  various packages for companies and entities. Please contact us for more details +97180044444.   

The original documents or digital documents or documents with QR code 

Once the courier service picks up your package, you will receive an email notification with a link to track your package.

You can find out about the working hours of each embassy and consulate by visiting its website on: www.mofa.gov.ae/en/missions/uae-missions-abroad

At the moment, the courier service provided through MoFA’s website: www.mofa.gov.ae only covers the UAE. However, some missions may accept appointments by phone or may have agreements with service providers in their respective cities/countries. Please refer to the Mission's website for further details www.mofa.gov.ae/en/Missions/UAE-Missions-Abroad

Some missions may accept appointments by phone. Please refer to the Mission's website for further details www.mofa.gov.ae/en/Missions/UAE-Missions-Abroad

You can visit the Missions' page on MoFA's website www.mofa.gov.ae/en/Missions/UAE-Missions-Abroad for additional details about each of the UAE's missions abroad.

You can contact MoFA’s call centre +97180044444 or submit an inquiry through “Contact Us” link on MoFA website www.mofa.gov.ae. 

When abroad, you can attest documents at the closest UAE Embassy or Consulate. Each Embassy or Consulate may have its own procedures in place. For additional details, please visit the Embassy’s or the Consulate’s website: www.mofa.gov.ae/en/missions/uae-missions-Abroad

Please check your Junk mail folder, or contact our call centre at +97180044444

For refunds of rejected applications, please note refunds will be credited automatically to your account with 14 days. For any other refund requests, please contact our call centre on +97180044444

• If you are logging in using UAE PASS: please contact the UAE PASS team https://www.uaepass.ae/
• If you are logging in as companies/entities, please contact MoFA's call centre +97180044444 for further support 

• Log into the MoFA Website: www.mofa.gov.ae or Smart Mobile App: (UAE MOFA) using your username and password.
• Choose Tasks (My Requests). 
• You can refer to the table that mentions the Request ID, the Follow-up Number, the e-service name, the creation date and the last action. 
• Click your request ID number, which starts with (ATS- 202XXXXXX). The page will update automatically.
• Certificates: you can refer to the table that mentions the country of origin, certificates types and quantity. 
• In the same schedule, you can find your payment receipt.

- The Ministry has launched the new Electronic Documents Attestation System (eDAS) for the attestation of documents of imported goods to UAE electronically with a digital stamp.  For the moment, eDAS attestation will be restricted to the following documents;

• Commercial Invoices for imported goods into the United Arab Emirates local market
• Certificates of Origin

The system will be fully automated which allows the majority of documents to be attested seamlessly and with no human intervention. In return, the system will be able to offer electronic attestation with digital stamp in a much shorter time, effort, and lesser expenses compared to the previous process. 

Therefore, documents should be scanned with high resolution in PDF format and uploaded to the portal along with correct data entry to proceed with the transaction. After some time, the system will confirm the transaction status as valid and you can then download the attested documents. 

Step 1: Go to MoFA’s website or type the following link in your browser: https://www.mofa.gov.ae/

Kindly make sure to register under a company account and complete the account activation process. Once the account is successfully registered and activated, make sure to log out from your account. 

Step 2: Type the following link in your browser: https://attest.mofa.gov.ae/mofa

Under Company Login, enter the same username and password you used to register, then click on Login. You will be redirected to the second phase of account registration. Kindly fill in the details and upload the trade license. Upon successful authentication, the system will allow you to log in and you can start uploading documents for attestation. 

Step 1: Scan COO and Commercial Invoice separately in PDF format with high resolution.

Step 2: Login to your account and start a new application 

Step 3: Enter accurate details of documents to the eDAS portal

Step 4: Upload the documents and click on Submit 

Please refer to the eDAS user guide for more detailed instructions.

Step 1: Scan COO and Commercial Invoice separately in PDF format with high resolution.

Step 2: Login and start a new application 

Step 3: Select type - Certificate Of Origin 

Step 4: Add accurate details of the document to the eDAS portal

Step 5: Upload the document and click on Submit

Please refer to the eDAS user guide for more detailed instructions.

Step 1: Scan COO and Commercial Invoice separately in PDF format with high resolution.

Step 2: Login to your account and start a new application 

Step 3: Add accurate details of documents to the eDAS portal

Step 4: Upload documents accordingly and click on Submit

Step 5: Click the replicate option for remaining invoices 

Step 6: Do necessary edits on replicated transactions 

Step 7: Submit transaction 

Please refer to the eDAS user guide for more detailed instructions.

Step 1: Scan COO and Commercial Invoice separately in PDF format with high resolution.

Step 2: Login to your account and start a new application 

Step 3: Add accurate details of documents to the eDAS portal

Step 4: Upload documents accordingly and click on Submit

Step 5: COO must be uploaded individually and cannot be uploaded using replicate option.

Please refer to the eDAS user guide for more detailed instructions.

All invoices have to be uploaded in eDAS system with the exception of the following:

• If documents have already been attested and have a clear MOFA Stamp (No other stamp will be accepted and will thus be treated as noncompliance).
• Any invoice that shows a national purchase as movement of goods from onshore to onshore areas in the UAE – not to include invoices related to movements from free zones to onshore areas.
• 3rd Country Transit Shipment from one country to another.

• Rest of the world (ROW) shipping to UAE mainland
• Free Zone shipping to UAE mainland
• GCC countries shipping to UAE mainland
• Import for Re-export shipping 

Select attestation for both invoice and COO and once filling out the application do the following:

• Make sure that “Attest Certificate of Origin” option is UNTICKED
• In the field source chamber please select the option “Others”, then in the field of chamber name type COO not available 
• In the field of source country please list the exporting country 
• In the field of COO file upload, please upload a copy of the invoice you need to attest.

Please refer to the eDAS user guide for more detailed instructions.

GCC manufactured goods are exempted and must be uploaded into system along with Certificate Of Origin (COO must be uploaded for exemption but does not need to be attested)

Note: if you need to attest a document for GCC manufactured goods to get other services such as a “MOIAT duty exemption”, you can upload and attest such document.

No, kindly just upload the Commercial invoice and Certificate Of Origin. MoFA will inform you if any other documents are needed.

Chrome, version 97.0 or later -  Edge, version 97 or later

Kindly mention country of origin specified in commercial invoice. If there is no country of origin mentioned in commercial invoice, kindly mention country of exporter.

Choose others and mention COO not available.

If the port of discharge is a free zone, there is no need to attest the document and no need to upload it in the system. If the document was uploaded in the system, it will be attested upon customer request.

Simply select one of the countries as a country of origin from the list.

If the consignee name is not mentioned, please list the buyer as consignee.

No, it must be done individually, every shipment in an individual transaction.

No

Yes. If goods are already cleared by customs, kindly upload relevant documents as attestation is mandatory for goods imported to the UAE.

It is up to user but we generally advise that documents are uploaded when they are accepted.

No

Please refer to MoFA’s official website www.mofa.gov.ae for rate cards and pricing.

Note that the flat rate 150 dirhams + service fees is applied for the attestation of commercial invoices starting February 1st, 2023.  

• By presenting a passport copy to the Embassy representative of the Federal Authority for Identity and Citizenship

• Fifteen (15) working days

• Four years

• Yes

• Mission's Note with Embassy Stamp • Coloured copy of passport with entry stamp • Personal photo with white background • Visa copy (if any)

• Mission's Note is proving that the applicant is working for the Mission. • The Mission must ensure that the staff member does not have a valid residence visa on their passport when applying for the card. • Check the passport expiry date to ensure that it does not exceed six months.

• MoFA Website: www.mofa.gov.ae  • Smart Mobile App: (UAE MOFA)

• They are free of charge.

What are the countries exempting UAE nationals of pre-entry visa requirements?
To view the list of countries exempting UAE nationals of pre-entry visa requirements, and learn more about the type of waiver for each type of passport, visit Travel requirements by destination page.

0097180024

· MoFA website

· Smartphone application (UAE MOFA)

· The applicant must be a UAE National

· The applicant must be registered in UAE Pass

None. Just fill in trip details (Destination, dates of departure and return as per the travel ticket)

· Log-in to one of MoFA’s smart channels through UAE Pass

· Select Twajudi service on the Emirati Traveler’s page or under Services for Individuals and click on “Start Service”.

· Add flight details

· Submit the form

· You will receive an SMS and an e-mail with a reference number confirming your registration

30 minutes if the application meets the requirements

· Children of UAE Nationals born abroad

· Loss of ordinary passport

· Damage of ordinary passport

· Expiry of ordinary passport

No fees required

You can apply for a return document for children of UAE Nationals born abroad using UAE PASS on MoFA’s Website or Smartphone application UAE MOFA by submitting the below documents:

· A copy of the child's birth certificate attested by the Ministry of Foreign Affairs in the country of residence and the UAE Mission in the country of residence

· Copy of the father's passport

· Copy of the mother's passport

· Full copy of the Family Book

· A copy of the marriage contract (attested by the Ministry of Foreign Affairs in the country of residence and the UAE Mission in the country of residence)

Emirati nationals who lose their passport during their stay abroad must visit the nearest police station and file a report. They must then apply for a return document due to the loss of the ordinary passport abroad by logging in to MoFA’s Website or the smart phone application UAE MOFA via UAE Pass, and submit the following documents:

· A copy of the lost passport

· A personal photograph

· A copy of the passport loss report

Emirati nationals whose passport was damaged during their stay abroad can apply for a return document via UAE PASS on MoFA’s Website or the smartphone application UAE MOFA and submit the following documents:

· A copy of the ordinary passport

· A personal photograph

· A written letter explaining why the passport is damaged or a live photograph of the damaged passport

Emirati nationals whose passport has expired during their stay abroad can apply for a return document via UAE PASS on MoFA’s Website or the smartphone application UAE MOFA and submit the following documents:

· A copy of the expired passport

· A personal photo

You can submit your inquiries, suggestions or complaints by visiting the “Contact Us” page

· You can contact MoFA’s Call Center on the toll-free No. 80044444

• A letter from the requesting entity • Copy of the decree or resolution related to the concerned person in case the entitlement is related to a post • Copy of the ID card • Copy of the ordinary passport. • Copy of the Family book. • Attach a recent coloured personal photo with a white background (4*6) directly facing the camera in either UAE National Dress or a formal suit.

• Applicant must be a UAE National entitled to a passport currently working for a government entity and holding a position in that entity.

• MoFA Website: www.mofa.gov.ae • Smart Mobile App: (UAE MOFA)

• They are free of charge.

• It takes two working days.

• Applications submit and delivery are only done manually. Therefore, applications are sent with representatives of Dubai and Sharjah offices on Mondays and Wednesdays.

• Working for the Ministry of Foreign Affairs is featured by its unique nature. It opens up broad professional horizons and a specific career path. The work is characterised by unceasing development, lack of routine, job opportunities for administrators and diplomats abroad, and more experience in representing the UAE worldwide. For opportunities and employment requirements, please visit: • Recruitment

• While most of our students are new staff at the Ministry of Foreign Affairs in the UAE, the doors of the Academy are wide open to applicants from governmental and semi-governmental agencies from all over the UAE. However, applicants must be nominated by their institutions for admission to the Academy. If you are interested in joining the Academy, please click on the following link: AGDA