FAQs

Attestation service charges:

• Individual Affairs Documents: AED 150 
• Commercial Documents: AED 2,000 
• Commercial invoices: based on invoice amount and the scale associated. For more details, please refer to the Attestation fees guide at: www.mofa.gov.ae/ar-ae/Services/Forms/attestations-guide

Anyone can attest documents on your behalf.

• Direct debit
• Credit cards (visa/master)
• Samsung Pay
• Apple Pay (will be activated by September 1, 2022)

• Original document in English or Arabic (or an official translation of it)
• Document must be attested by the appropriate governing bodies prior to submission
• Document must not be laminated

• Individual Affairs Documents: includes but not limited to: educational documents (certificate & transcripts are treated as two different documents) - birth certificates - death certificate - medical reports - good conduct certificate - marriage certificate, court-issued certificates – power of attorney of personal nature - to may it concern letters - employment contract - employment offer - bank statements - personal tax certificate – etc
• Commercial Documents: includes but not limited to: contract or agreement – commercial registration - appointment of a manager or a director – minutes of meeting of board of directors or partners – company change of name – brand registration - distribution agreement - corporate insurance certificate - corporate tax certificate - board of directors decision - trade license – partnership or shareholder certificate - annexes and appendices in commercial documents – memorandums – company closures – company branch registration – bankruptcy documents – financial statement – product registration – patent registration or waiver – trademark registration – power of attorney of commercial nature – general power of attorney - signature document – end-user certificate – tax certificate - completion certificate - any other document of commercial nature.
  Commercial contracts or agreements may be considered as multiple documents based on its content. Please reach out to our call centre if you have any doubts
• Invoices and Certificate of Origins 
  Commercial documents with proof of sale of any items or products

The original document must be sent to MoFA by courier to complete the attestation process.

• To attest your documents in the UAE, please check our guide for the step by step process: https://www.mofa.gov.ae/-/media/Service/Attestation-Guide/En.pdf 
• When abroad, you can attest documents at the closest UAE Embassy or Consulate. Each Embassy or Consulate may have its own procedures in place. For additional details, please visit the Embassy’s or the Consulate’s website: www.mofa.gov.ae/en/missions/uae-missions-Abroad

• MoFA Website: www.mofa.gov.ae 
• Smart Mobile App: (UAE MOFA)
• UAE Embassies and Consulates abroad
• People of Determination and Senior Emiratis & Citizens can attest their documents by calling +97180044444
• We also accept death certificate attestation requests by calling +97180044444

• Please go to the ‘Pending Transactions’ option where the transaction status is mentioned.

• King Abdullah Bin Abdulaziz Al Saud Street, Al Bateen - Abu Dhabi, UAE • For more details, please visit: www.mofa.gov.ae/ar-ae/contact-us • Opening hours: 8:00 am to 4:00 pm

• Ministry of Foreign Affairs Branch Office in Dubai, Consulates District in Bur Dubai • Opening hours: 8:00 am to 3:00 pm. • Ministry of Foreign Affairs and Branch Office in Sharjah, Rahmaniyah Area, • Opening hours: 8:00 am to 2:00 pm.

• Please get in touch with your bank, or change the card type, as this type of card is not supported

• Please double-click the download link to browse and download files on the device.

• If the error is displayed on the first page of the service, please enter all data correctly. • Moving to the second page of the application, please make sure to click on the ‘Complete Payment’ option, then agree to the terms and conditions. • However, if the error appeared on the card payment data entry page, it is often because the card payment data entered may be wrong, or you have to contact your bank. Because some banks restrict using cards outside the UAE. The error may be due to an administrative or a technical issue, at which point the bank will have the authority to follow up on the issue, inform you of the cause and solve the problem. • Then, you can complete the application form and try to make the payment again.

Please make sure you: • Fill all mandatory fields • Complete all fields correctly • Stick to a 1 MB attachment size limit

• Please, ensure that you have correctly entered the data on the application form as identified. Make sure to enter correctly the Captcha appearing on the bottom of the page.

Please prepare the following information and provide them to our customer service staff in the contact centre, to help you. • Name of the service applied for • Name of the Mission applied to • Application number (If any) • Screenshot of the error or page before the error showed. • The place where the Error appeared • Email and contact number

• Please, check your Junk mail folder, or call our contact centre on 80044444.

• Please ensure that you have selected the correct Mission in the service application. Further, that payment is completed, and the required amount is deducted.

• Please ensure that you have selected the correct Mission in the application form, the payment process completed successfully and the required amount deducted.

To reset your password: 1. If you are logging in using UAE PASS: please contact the UAE PASS team (https://www.uaepass.ae/) 2. If you are logging in as companies/entities, please contact the MoFA call centre for further support

For any inquiries about refunds  please contact us on: +97180044444

• Individuals Login through the UAE Pass. • Companies /Institutions Login through MoFA Website at: www.mofa.gov.ae/ar-ae/account/login

For more information, please visit: • https://selfcare.uaepass.ae/ • https://selfcare.uaepass.ae/faq

• The UAE Pass has been adopted as your digital identification tool to verify your identity securely. This service provides access to many signature and authentication services within the UAE, where you will have one account to apply for many services across many institutions in UAE. • For more details, please visit: https://selfcare.uaepass.ae/

• It is a technical failure: Please send a screenshot of the displayed error message its link and account info (email, username, and contact number) to forward the problem to the competent authority, which will help solve it the issue. In addition, please use the complaints page on smart channels.

• You can file it through the complaint, inquiry or suggestion page on www.mofa.gov.ae/ar-ae/contact-us or by calling our Contact Centre on 80044444.

• Most missions accept debit and credit cards as forms of payment. However, some missions may have other forms of payment. Please check the Mission's website for further details or contact us for inquiries.

An application for a return document - for newborns, is submitted on the website of the Ministry of Foreign Affairs and the smart application, with the documents designated for the request being completed:

• A copy of the child's birth certificate certified by the Ministry of Foreign Affairs of the country of residence and the country's mission abroad. A copy of the father's passport. A copy of the mother's passport. A copy of the marriage contract (certified by the Ministry of Foreign Affairs, the headquarters of the mission or the embassy).

• A copy of the complete family book

• Receipt of the return document via e-mail

The Ministry of Foreign Affairs provides all its services electronically through its website and smartphone application only. 

All customers can now submit all transactions related to MoFA’s attestation service through the Ministry’s official website www.mofa.gov.ae and the UAE MOFA smart application, upon fulfilling all terms and conditions.

MoFA Customer Happiness Centres are closed, in line with the directives of the UAE visionary leadership towards improving government services and customer experience. 

Pick-up and drop-off location for collection and delivery must be at the same.

The original documents or digital documents or documents with QR code 

There is a limit to the number of documents you can submit in one transaction, based on the courier service pack you select. 

MoFA customers in the UAE can chose among the various courier services available:

1) Normal: 3 working days - up to 25 documents per transaction
2) Express: 1 working day - up to 10 documents per transaction
3) Prepaid Courier Service: there is no limit to the number of documents you can have attested. Various packages for companies and entities, please contact us for more details.    

If you selected UAE as a location for attestation, you will be asked to select the type of courier service desired for the service. Once you have successfully paid for the transaction, a courier service representative will contact you to collect your documents. 

There is a limit to the number of documents you can submit in one transaction, based on the courier service pack you select. 

1) Normal: 3 working days – AED 40
2) Express: 1 working day – AED 150 (excluding Value Added Tax)
3) Prepaid Courier Service:  various packages for companies and entities. Please contact us for more details +97180044444.   

• The original documents or digital documents or documents with QR code
• Ensure that your documents are not laminated. Laminated documents cannot be attested and will be rejected. 
• Make sure the appropriate governing bodies have attested your documents before attestation of Documents. Missing attestation will be rejected. 
  For documents issued within UAE: 
  o Original documents must be attested by the governing entity except for digital documents issued by a government entity or documents attested electronically. Example: a birth certificate will need to be attested by the Ministry of Health & Prevention or the local health authority. 
  o Documents must be attested by MoFA through the Ministry’s official website www.mofa.gov.ae or the UAE MOFA smart application
  o Documents can then be attested by one of our embassies or missions abroad.
  For documents issued outside the UAE:
  o Original document must be attested by the Ministry of Foreign Affairs of issuing country. 
  o Document can then be attested by one of UAE’s Embassy or Consulate in issuing country by applying though MoFA online channels. 
  o Original documents must be attested in the UAE through the Ministry’s official website www.mofa.gov.ae or the UAE MOFA smart application. 

Once the courier service picks up your package, you will receive an email notification with a link to track your package.

You can visit the Missions' page on MoFA's website www.mofa.gov.ae/en/Missions/UAE-Missions-Abroad for additional details about each of the UAE's missions abroad.

At the moment, the courier service provided through MoFA’s website: www.mofa.gov.ae only covers the UAE. However, some missions may accept appointments by phone or may have agreements with service providers in their respective cities/countries. Please refer to the Mission's website for further details www.mofa.gov.ae/en/Missions/UAE-Missions-Abroad

Some missions may accept appointments by phone. Please refer to the Mission's website for further details www.mofa.gov.ae/en/Missions/UAE-Missions-Abroad

When abroad, you can attest documents at the closest UAE Embassy or Consulate. Each Embassy or Consulate may have its own procedures in place. For additional details, please visit the Embassy’s or the Consulate’s website: www.mofa.gov.ae/en/missions/uae-missions-Abroad

You can contact MoFA’s call centre +97180044444 or submit an inquiry through “Contact Us” link on MoFA website www.mofa.gov.ae. 

You can find out about the working hours of each embassy and consulate by visiting its website on: www.mofa.gov.ae/en/missions/uae-missions-abroad

For refunds of rejected applications, please note refunds will be credited automatically to your account with 14 days. For any other refund requests, please contact our call centre on +97180044444

Please check your Junk mail folder, or contact our call centre at +97180044444

• If you are logging in using UAE PASS: please contact the UAE PASS team https://www.uaepass.ae/
• If you are logging in as companies/entities, please contact MoFA's call centre +97180044444 for further support 

• Log into the MoFA Website: www.mofa.gov.ae or Smart Mobile App: (UAE MOFA) using your username and password.
• Choose Tasks (My Requests). 
• You can refer to the table that mentions the Request ID, the Follow-up Number, the e-service name, the creation date and the last action. 
• Click your request ID number, which starts with (ATS- 202XXXXXX). The page will update automatically.
• Certificates: you can refer to the table that mentions the country of origin, certificates types and quantity. 
• In the same schedule, you can find your payment receipt.

- The Ministry has launched the new Electronic Documents Attestation System (eDAS) for the attestation of documents of imported goods to UAE electronically with a digital stamp.  For the moment, eDAS attestation will be restricted to the following documents;

• Commercial Invoices for imported goods into the United Arab Emirates local market
• Certificates of Origin

The system will be fully automated which allows the majority of documents to be attested seamlessly and with no human intervention. In return, the system will be able to offer electronic attestation with digital stamp in a much shorter time, effort, and lesser expenses compared to the previous process. 

Therefore, documents should be scanned with high resolution in PDF format and uploaded to the portal along with correct data entry to proceed with the transaction. After some time, the system will confirm the transaction status as valid and you can then download the attested documents. 

Step 1: Go to MoFA’s website or type the following link in your browser: https://www.mofa.gov.ae/

Kindly make sure to register under a company account and complete the account activation process. Once the account is successfully registered and activated, make sure to log out from your account. 

Step 2: Type the following link in your browser: https://attest.mofa.gov.ae/mofa

Under Company Login, enter the same username and password you used to register, then click on Login. You will be redirected to the second phase of account registration. Kindly fill in the details and upload the trade license. Upon successful authentication, the system will allow you to log in and you can start uploading documents for attestation. 

Step 1: Scan COO and Commercial Invoice separately in PDF format with high resolution.

Step 2: Login to your account and start a new application 

Step 3: Enter accurate details of documents to the eDAS portal

Step 4: Upload the documents and click on Submit 

Please refer to the eDAS user guide for more detailed instructions.

Step 1: Scan COO and Commercial Invoice separately in PDF format with high resolution.

Step 2: Login and start a new application 

Step 3: Select type - Certificate Of Origin 

Step 4: Add accurate details of the document to the eDAS portal

Step 5: Upload the document and click on Submit

Please refer to the eDAS user guide for more detailed instructions.

Step 1: Scan COO and Commercial Invoice separately in PDF format with high resolution.

Step 2: Login to your account and start a new application 

Step 3: Add accurate details of documents to the eDAS portal

Step 4: Upload documents accordingly and click on Submit

Step 5: Click the replicate option for remaining invoices 

Step 6: Do necessary edits on replicated transactions 

Step 7: Submit transaction 

Please refer to the eDAS user guide for more detailed instructions.

Step 1: Scan COO and Commercial Invoice separately in PDF format with high resolution.

Step 2: Login to your account and start a new application 

Step 3: Add accurate details of documents to the eDAS portal

Step 4: Upload documents accordingly and click on Submit

Step 5: COO must be uploaded individually and cannot be uploaded using replicate option.

Please refer to the eDAS user guide for more detailed instructions.

All invoices have to be uploaded in eDAS system with the exception of the following:

• If documents have already been attested and have a clear MOFA Stamp (No other stamp will be accepted and will thus be treated as noncompliance).
• Any invoice that shows a national purchase as movement of goods from onshore to onshore areas in the UAE – not to include invoices related to movements from free zones to onshore areas.
• 3rd Country Transit Shipment from one country to another.

• Rest of the world (ROW) shipping to UAE mainland
• Free Zone shipping to UAE mainland
• GCC countries shipping to UAE mainland
• Import for Re-export shipping 

Select attestation for both invoice and COO and once filling out the application do the following:

• Make sure that “Attest Certificate of Origin” option is UNTICKED
• In the field source chamber please select the option “Others”, then in the field of chamber name type COO not available 
• In the field of source country please list the exporting country 
• In the field of COO file upload, please upload a copy of the invoice you need to attest.

Please refer to the eDAS user guide for more detailed instructions.

GCC manufactured goods are exempted and must be uploaded into system along with Certificate Of Origin (COO must be uploaded for exemption but does not need to be attested)

Note: if you need to attest a document for GCC manufactured goods to get other services such as a “MOIAT duty exemption”, you can upload and attest such document.

No, kindly just upload the Commercial invoice and Certificate Of Origin. MoFA will inform you if any other documents are needed.

Chrome, version 97.0 or later -  Edge, version 97 or later

Kindly mention country of origin specified in commercial invoice. If there is no country of origin mentioned in commercial invoice, kindly mention country of exporter.

Choose others and mention COO not available.

If the port of discharge is a free zone, there is no need to attest the document and no need to upload it in the system. If the document was uploaded in the system, it will be attested upon customer request.

Simply select one of the countries as a country of origin from the list.

If the consignee name is not mentioned, please list the buyer as consignee.

No, it must be done individually, every shipment in an individual transaction.

No

Yes. If goods are already cleared by customs, kindly upload relevant documents as attestation is mandatory for goods imported to the UAE.

It is up to user but we generally advise that documents are uploaded when they are accepted.

No

Please refer to MoFA’s official website www.mofa.gov.ae for rate cards and pricing.

Note that the flat rate 150 dirhams + service fees is applied for the attestation of commercial invoices starting February 1st, 2023.  

• By presenting a passport copy to the Embassy representative of the Federal Authority for Identity and Citizenship

• Fifteen (15) working days

• Four years

• Yes

• Mission's Note with Embassy Stamp • Coloured copy of passport with entry stamp • Personal photo with white background • Visa copy (if any)

• Mission's Note is proving that the applicant is working for the Mission. • The Mission must ensure that the staff member does not have a valid residence visa on their passport when applying for the card. • Check the passport expiry date to ensure that it does not exceed six months.

• MoFA Website: www.mofa.gov.ae  • Smart Mobile App: (UAE MOFA)

• They are free of charge.

In the event of the passport’s expiry date, damage or loss, or the issuance of a passport for newborns while the citizen is outside the country, an application for issuing a return document is submitted through the website of the Ministry of Foreign Affairs or the Ministry’s smart application. Through the following electronic link:

• https://www.mofa.gov.ae

• Or through the UAE MOFA smart application

• Visit MoFA Website: www.mofa.gov.ae or a Smart Mobile App: (UAE MOFA)  • Log into (UAE Pass) • You will be redirected to MoFA's portal • Access Twajudi service from the "Individuals" tab.

• To view the list of countries exempting UAE nationals of pre-entry visa requirements, and know more about the nature of such waiver for UAE national as per passport type, please click on the flowing link: • ,Visa Exemptions

• Call MoFA contact center on the toll-free No. 80044444 or click on the following link: • Complaints ,Suggestions and inquiries

The Ministry of Foreign Affairs, represented by its missions abroad, issues a return document for the newborns of the children of citizens to facilitate their entry into the country. Then the citizen must review the concerned authorities in the country to obtain identification papers for the newborn

• Special parking spaces for people of determination in both Abu Dhabi and Dubai branches. • There is a counter designated for people of determination. • Attestation services at your doorstep (for elderly and people of determination) available at Attestation Centres at Yas Centre (Musaffah area), Dubai & Sharjah branches

• None. Dates of departure and return to the UAE are required (please provide the dates as per the travel ticket)

• MoFA website (www.mofa.gov.ae) • Smart Mobile App: (UAE MOFA)

Log into (UAE Pass) Select MoFA Website (www.mofa.gov.ae) or Smart Mobile App: (UAE MoFA) •You will be redirected to MoFA's portal • Access Individuals service. • Select Twajudi service • Select service type • Add flight data • Submit the smartphone application in UAE MoFA

• Applicants must be UAE Nationals. • UAE Pass registration

Within 30 minutes if the request meets the terms and requirements

No fees

The citizen must visit the nearest police station and circulate the passport by making a report of its loss.

• Apply for a return document on the website of the Ministry of Foreign Affairs or the smart application, while completing the documents designated for the request:

• A copy of the lost passport

• A copy of the record of the loss of the passport

• A personal photo

• Receipt of the return document via e-mail

Issuance of a return document by virtue of losing an ordinary passport

• A copy of the lost passport
• A copy of the record of the loss of the passport
• Photograph

Issuance of a return document by virtue of the expiration of the ordinary passport

• A copy of the expired passport
• Photograph

Issuance of a return document by virtue of the expiration of the ordinary passport

• A copy of the damaged passport
• Photograph

Issuance of a return document for newborns

• A copy of the child's birth certificate certified by the Ministry of Foreign Affairs of the country of residence and the country's mission abroad
• Father's passport copy
• Mother's passport copy
• A copy of the marriage contract (certified by the Ministry of Foreign Affairs, the headquarters of the mission or the embassy)
• A copy of the family book in full

• A letter from the requesting entity • Copy of the decree or resolution related to the concerned person in case the entitlement is related to a post • Copy of the ID card • Copy of the ordinary passport. • Copy of the Family book. • Attach a recent coloured personal photo with a white background (4*6) directly facing the camera in either UAE National Dress or a formal suit.

• Applicant must be a UAE National entitled to a passport currently working for a government entity and holding a position in that entity.

• MoFA Website: www.mofa.gov.ae • Smart Mobile App: (UAE MOFA)

• They are free of charge.

• It takes two working days.

• Applications submit and delivery are only done manually. Therefore, applications are sent with representatives of Dubai and Sharjah offices on Mondays and Wednesdays.

• Working for the Ministry of Foreign Affairs is featured by its unique nature. It opens up broad professional horizons and a specific career path. The work is characterised by unceasing development, lack of routine, job opportunities for administrators and diplomats abroad, and more experience in representing the UAE worldwide. For opportunities and employment requirements, please visit: • Recruitment

• While most of our students are new staff at the Ministry of Foreign Affairs in the UAE, the doors of the Academy are wide open to applicants from governmental and semi-governmental agencies from all over the UAE. However, applicants must be nominated by their institutions for admission to the Academy. If you are interested in joining the Academy, please click on the following link: EDA