FAQs

Abu Dhabi • Yas Tasheel Centre (Musaffah area).
Dubai • MoFAIC Branch Office • Services 1 (Emirates Towers) Sharjah • MoFAIC Branch Office (Rahmaniya Area, Sharjah)

• Individual documents: • Educational Certificates - Medical Reports - Experience Certificates - Birth and Death Certificates - Marriage and Divorce Contracts – To Whom It May Concern Certificates – Employment Contracts - Passport Copies - Certificate of Dependency and Determination of Heirs (estate) – General and Special Power of Attorney, and others • Commercial documents: • Contracts and Trade Agreements - Minutes of the Board of Directors Meeting Resolutions – Trade Licenses - Company Memorandum of Association - Certificate of Pledge to Open or Close a Company - Commercial Register - Employment Agency – Recruitment Contracts - Umrah and Hajj Transaction Contracts - Commercial Agencies – Financial Budget Approval - Registration of a New Product. Registration of a Trade Mark

Attestation Charges: 1. Personal documents: AED 150 2. Commercial Documents: AED 2,000 3. Commercial invoices (based on approved groups), for more details, please refer to the Attestation Guide at: www.mofaic.gov.ae/ar-ae/Services/Forms/attestations-guide

• When applying online, you have the option to select courier service inside the UAE. Once payment is mad, you will be redirected to a page to fill in your pick up and drop off location. • You also select the appointment option online and go to one of our happiness centres in the UAE.

• You can find out the Mission's working hours by visiting its website on: www.mofaic.gov.ae/en/missions/uae-missions-abroad

• You can apply online at any of the UAE missions abroad. As for walk-in customers, each Mission may have its procedures. Learn more about procedures in place at the Mission in the host country by visiting the Mission's website on: www.mofaic.gov.ae/en/missions/uae-missions-Abroad

Make sure the appropriate governing bodies have attested your document(s) before attestation of MoFAIC (check below what applies to your document(s)). Document(s) missing attestation will be rejected. Also, ensure that your document(s) are not laminated. Laminated documents cannot be attested and will be rejected. • For document(s) issued within UAE and has not been attested by MoFAIC in the UAE: Ensure that the appropriate governing body has authenticated the document(s). example, a birth certificate will need to be attested by the Ministry of Health & Prevention or the local health authority • For document(s) issued outside the UAE and require attestation in the UAE: Ensure that the document(s) has been attested by the UAE mission at the country of origin of document(s) or the Mission of the country of origin of document(s) in the UAE.

• Debit cards, credit cards, e-dirham

You can attest your documents within UAE by either one of the following options: 1. Appointment: you can book an appointment online 2. Courier Service: you can book for courier service online 3. Walk-in: visit one of the customer happiness centres

1. Log into one of MoFAIC's smart channels: • For individuals: use the UAE PASS • For companies: Create a user account on MoFAIC Website: www.mofaic.gov.ae 2. From Individual or companies service list, select Attestation of Official Documents, Certificates and Commercial Invoices and click Start Service to apply 3. Select the origin of document(s) and the type of document(s) 4. Check the type of document(s) that you have: • For document(s) issued within UAE and has not been attested by MOFAIC in the UAE: a. Ensure that the document(s) have been attested by the appropriate governing body example: a birth certificate will need to be attested by Ministry of Health & Prevention or the local health authority b. Mention the number of certificates & upload the document(s) c. Select the UAE as location of attestation. You can then select to take an appointment at the nearest Customer Happiness Centres, or select the courier service d. If an appointment is selected, please select time and date for the appointment, and proceed with payment e. If courier service is selected, you will be redirected to the payment gateway, and then asked to fill in the pick-up & drop-off location f. You will receive an SMS & email with a reference number with the details of your transaction. • For document(s) issued within the UAE and need to be attested outside the UAE: a. Ensure that the document(s) have been attested by one of the MOFAIC Customer Happiness Centres in the UAE. b. Mention the number of certificates & upload the document(s) c. Select the country and Mission that you wish to attest the document(s) at. d. You will be directed to the payment gateway to complete your request e. You will receive an SMS & email with a reference number with the details of your transaction. • For document(s) issued outside the UAE and require attestation by UAE mission at country of origin: a. Ensure that the document(s) have been attested by the appropriate governing body example: Ministry of Foreign Affairs and International Cooperation at the country of origin of document b. Mention the number of certificates & upload the document(s) c. Select the country and Mission that you wish to attest the document(s) at. d. You will be directed to the payment gateway to complete your request e. You will receive an SMS & email with a reference number with the details of your transaction. • For document(s) issued outside the UAE and require attestation in the UAE: a. Ensure that the document(s) have been attested by the UAE mission at country of origin of document(s) or the Mission of country of origin of document(s) in the UAE. b. Mention the number of certificates & upload the document(s) c. Select the UAE as location of attestation. You can then select to take an appointment at the nearest Customer Happiness Centres, or select the courier service d. If an appointment is selected, please select time and date for the appointment, and proceed with payment e. If courier service is selected, you will be redirected to the payment gateway, and then asked to fill in the pick-up & drop-off location f. You will receive an SMS & email with a reference number with the details of your transaction.

• All types of credit or debit cards / e-Dirham

• Each Mission follows the preventive measures of the hosting country. For further information, please visit the Mission's website for details or call us on the call centre (+971-80044444) to find out more

• You can call the centre on +971-80044444 or submit an inquiry through the contact us link

• Anyone can attest documents on your behalf.

• 7-15 days

• Refunds can be requested through the Ministry of Finance; you can reach the page by hovering over the services tab and selecting the ‘Auto-Refund’ link under Other.

• Please, check your Junk mail folder, or contact our call centre at 80044444.

• If you are logging in using UAEPASS: please contact the UAEPASS team (https://www.uaepass.ae/) • If you are logging in as companies/entities, please contact MoFAIC's call centre for further support

• Log into the MoFAIC Website: www.mofaic.gov.ae or Smart Mobile App: (UAE MOFAIC) using your username and password. • Choose Tasks (My Requests). • You can refer to the table that mentions the Request ID, the Follow-up Number, the e-service name, the creation date and the last action. • Click your request ID number, which starts with (ATS- 202XXXXXX). The page will update automatically. • Certificates: you can refer to the table that mentions the country of origin, certificates types and quantity. • In the same schedule, you can find your payment receipt.

• Log into the MoFAIC Website: www.mofaic.gov.ae or Smart Mobile App: (UAE MOFAIC) using your username and password. • Go to your workspace (by clicking on your account icon). • Under my requests, you can select the desired transaction (ATS-xxxxx). • Complete the payment process.

• Select the UAE as the location for attestation, then the Emirate, then Courier Service. • Complete the attestation form & payment. • Once the payment is completed, you will be redirected to a form to fill in your collection & drop-off location. • The courier company will call you to arrange for the collection of your document(s). • Note: Service is available ONLY in the UAE at the moment. *online payment will be available soon

• You can still walk into one of MoFAIC's Customer Happiness Centres. Just ensure that you have the original document(s) and the invoice number when you visit us.

• Yes, you should visit the nearest police station to obtain a certificate of loss, then submit it via the MoFAIC Website: www.mofaic.gov.ae so that a new card can be issued

• You must carry the original document(s) and the invoice number

• Permits are only issued to holders of diplomatic or consular identity cards.

• You can book an appointment by applying for the smart attestation service on MoFAIC Website: www.mofaic.gov.ae or Smart Mobile App: (UAE MOFAIC).

• At the moment, the courier service provided through MoFAIC Website: www.mofaic.gov.ae solely covers the UAE. However, some missions may accept appointments by phone. Please refer to the Mission's website for further details.

• At the moment, the courier service provided through MoFAIC Website: www.mofaic.gov.ae solely covers the UAE. However, some missions may accept appointments by phone. Please refer to the Mission's website for further details.

• You can visit the Missions' page on MoFAIC's website (www.mofaic.gov.ae/en/Missions/UAE-Missions-Abroad) for additional details about each of the UAE's missions abroad.

• 12 Minutes in case of visiting Customer happiness Centres • 3-5 working days in case of choosing delivery service within the UAE.

• MoFAIC Website: www.mofaic.gov.ae • Smart Mobile App: (UAE MOFAIC) • Customer Happiness Centres within UAE • UAE Embassies abroad

1. Ensure that an official and approved entity official have attested the document (s). Authorised entities have attested the document (s): Birth Certificates, for example, shall be certified by the Ministry of Health and Community Prevention or the Local Health Authority. 2. Write the number of document(s) and upload them. 3. Select the UAE as location, then select one of the following options: a) Set an appointment at the nearest Mission (please set the date and time, then proceed to the payment gateway). b) Select the mail service (you will be redirected to the payment portal, then you will be required to enter the delivery location). c) You will receive an SMS and email with a reference number of your transaction in detail.

• The UAE Ministry of Foreign Affairs and International Cooperation (MoFAIC) provides document attestation services of all kinds. Attestation is a procedure to confirm the validity of the seal and signature on documents issued in the UAE or abroad. • Attestation services, provided at the UAE Customer Happiness Centres within UAE and the UAE missions, include attesting regular documents issued from the UAE or other countries. Individual documents, can be educational, medical, marriage certificates, divorce contracts, power of attorney, etc. Documents can also be a commercial, such as contracts, power of attorney, agreements and invoices.

Please check that you have: • filled all mandatory fields • completed all fields correctly • Stick to a 5MB attachment size limit

• Official opening hours for all Customer Happiness Centres are from 8:00 am to 3:00 pm, except for the following Customer Happiness Centres, Services 1 of Emirates Towers in Dubai are from 9:00 am to 4:00 pm

• MoFAIC Website: www.mofaic.gov.ae • Smart Mobile App: (UAE MOFAIC) • Customer Happiness Centers within UAE • UAE Embassies abroad

• Special counter for people of determination, elderly and pregnant women at Attestation Centres • Delivery Service (Courier) • Appointment hotline at all Attestation Centres: 024965554 • Private car parking is available for people of determination for both Abu Dhabi and Dubai branches and valet service at Dubai Branch.

• Once the courier service picks up your package, you will receive an email notification with a link to track your package.

• No. The location of the collection and delivery must be the same.

• As long as the documents are in the same group, you can submit one or more documents. For example, if you have two or more different documents within the exact cost, you can select another certification on the drop-down menu. • Example 1: Two birth certificates (each costs AED 150) and a marriage certificate (charges AED 150) can be grouped as three documents under other Certificates • Example 2: A birth certificate (costs AED 150) and commercial power of attorney (costs AED 2000) CAN NOT be grouped as one transaction

• Original document(s) and invoice number

• By presenting a passport copy to the Embassy representative of the Federal Authority for Identity and Citizenship

• Fifteen (15) working days

• Four years

• Yes

• Mission's Note with Embassy Stamp • Coloured copy of passport with entry stamp • Personal photo with white background • Visa copy (if any)

• Mission's Note is proving that the applicant is working for the Mission. • The Mission must ensure that the staff member does not have a valid residence visa on their passport when applying for the card. • Check the passport expiry date to ensure that it does not exceed six months.

• MoFAIC Website: www.mofaic.gov.ae  • Smart Mobile App: (UAE MOFAIC)

• They are free of charge.

• A letter from the requesting entity • Copy of the decree or resolution related to the concerned person in case the entitlement is related to a post • Copy of the ID card • Copy of the ordinary passport. • Copy of the Family book. • Attach a recent coloured personal photo with a white background (4*6) directly facing the camera in either UAE National Dress or a formal suit.

• Applicant must be a UAE National entitled to a passport currently working for a government entity and holding a position in that entity.

• MoFAIC Website: www.mofaic.gov.ae • Smart Mobile App: (UAE MOFAIC)

• They are free of charge.

• It takes two working days.

• Applications submit and delivery are only done manually. Therefore, applications are sent with representatives of Dubai and Sharjah offices on Mondays and Wednesdays.

• Working for the Ministry of Foreign Affairs and International Cooperation is featured by its unique nature. It opens up broad professional horizons and a specific career path. The work is characterised by unceasing development, lack of routine, job opportunities for administrators and diplomats abroad, and more experience in representing the UAE worldwide. For opportunities and employment requirements, please visit: • Recruitment

• While most of our students are new staff at the Ministry of Foreign Affairs and International Cooperation in the UAE, the doors of the Academy are wide open to applicants from governmental and semi-governmental agencies from all over the UAE. However, applicants must be nominated by their institutions for admission to the Academy. If you are interested in joining the Academy, please click on the following link: EDA

• King Abdullah Bin Abdulaziz Al Saud Street, Al Bateen - Abu Dhabi, UAE • For more details, please visit: www.mofaic.gov.ae/ar-ae/contact-us • Opening hours: 8:00 am to 4:00 pm

• Please go to the ‘Pending Transactions’ option where the transaction status is mentioned.

• Ministry of Foreign Affairs and International Cooperation Branch Office in Dubai, Consulates District in Bur Dubai • Opening hours: 8:00 am to 3:00 pm. • Ministry of Foreign Affairs and International Cooperation Branch Office in Sharjah, Rahmaniyah Area, • Opening hours: 8:00 am to 2:00 pm.

• Please get in touch with your bank, or change the card type, as this type of card is not supported

• Please double-click the download link to browse and download files on the device.

• If the error is displayed on the first page of the service, please enter all data correctly. • Moving to the second page of the application, please make sure to click on the ‘Complete Payment’ option, then agree to the terms and conditions. • However, if the error appeared on the card payment data entry page, it is often because the card payment data entered may be wrong, or you have to contact your bank. Because some banks restrict using cards outside the UAE. The error may be due to an administrative or a technical issue, at which point the bank will have the authority to follow up on the issue, inform you of the cause and solve the problem. • Then, you can complete the application form and try to make the payment again.

Please make sure you: • Fill all mandatory fields • Complete all fields correctly • Stick to a 1 MB attachment size limit

• Please, ensure that you have correctly entered the data on the application form as identified. Make sure to enter correctly the Captcha appearing on the bottom of the page.

Please prepare the following information and provide them to our customer service staff in the contact centre, to help you. • Name of the service applied for • Name of the Mission applied to • Application number (If any) • Screenshot of the error or page before the error showed. • The place where the Error appeared • Email and contact number

• Please, check your Junk mail folder, or call our contact centre on 80044444.

• Please ensure that you have selected the correct Mission in the service application. Further, that payment is completed, and the required amount is deducted.

• Please ensure that you have selected the correct Mission in the application form, the payment process completed successfully and the required amount deducted.

To reset your password: 1. If you are logging in using UAEPASS: please contact the UAEPASS team (https://www.uaepass.ae/) 2. If you are logging in as companies/entities, please contact the MoFAIC call centre for further support

1. If you are outside the UAE and the amount has been deducted from your account, please bring the supporting documents to the UAE Embassy or Mission in your country to attest to the transaction. 2. If you are within the UAE, please use the refund service (Electronic Refund) on our website. Required attachments for individuals and companies are as follows: Outside the UAE: 1. The Receipt (to be refunded). 2. The Bank statement shows the deducted amount. 3. Passport Copy. Within the UAE (Emirates ID card holder): 1. The Receipt (to be refunded). 2. The Bank statement shows the deducted amount. 3. Emirates ID number. 4. IBAN 5. On attestation twice, please attach a copy of the completed transaction + transaction receipt. Q. What are the steps to complete the payment process? 1. Log into MoFAIC website or the Smart Mobile App: (UAE MOFAIC) using your username and password. 2. Select (My Applications) tasks. 3. You can see the table showing (Applicant Card, Reference Number, E-service Name, E-service Status, Application Date, and Date of the Last Action). 4. Click on your Application Number, which starts with (ATS-202XXXXXX). The page will update automatically. 5. Certificates: You can see the table showing (Place of Issue, Certificate Type, and Number). 6. In the same table, you can complete the payment process.

• Individuals Login through the UAE Pass. • Companies /Institutions Login through MoFAIC Website at: www.mofaic.gov.ae/ar-ae/account/login

For more information, please visit: • https://selfcare.uaepass.ae/ • https://selfcare.uaepass.ae/faq

• The UAE Pass has been adopted as your digital identification tool to verify your identity securely. This service provides access to many signature and authentication services within the UAE, where you will have one account to apply for many services across many institutions in UAE. • For more details, please visit: https://selfcare.uaepass.ae/

• It is a technical failure: Please send a screenshot of the displayed error message its link and account info (email, username, and contact number) to forward the problem to the competent authority, which will help solve it the issue. In addition, please use the complaints page on smart channels.

• You can file it through the complaint, inquiry or suggestion page on www.mofaic.gov.ae/ar-ae/contact-us or by calling our Contact Centre on 80044444.

To apply for an emergency passport for a new born child, visit MoFAIC Website: www.mofaic.gov.ae or a Smart Mobile App: (UAE MOFAIC). In addition, all the required documents listed below must be attached: • Copy of the child's birth certificate, attested by the Ministry of Foreign Affairs and International Cooperation in the host country and by the UAE Embassy in the host country. • Copy of the Father's Passport or ID card • Copy of the Mother's Passport • Copy of the Family Book (All pages) If the spouse (UAE National or Foreigner) is not in the Family Book, please attach the marriage certificate (attested by the Ministry of Foreign Affairs and International Cooperation or Embassy in the host country). • Emirati citizens applying for this service must visit UAE Embassy in the host country to collect their emergency passport.

• In case of expiry, loss, or damage of an ordinary passport abroad, or for UAE nationals overseas who wish to issue passports for new-borns, apply for an emergency passport via MoFAIC Website: www.mofaic.gov.ae and Smart Mobile App: (UAE MOFAIC). For more information about the terms and conditions and how to apply, please visit: www.mofaic.gov.ae/ • Or log into the Smart Mobile App: (UAE MOFAIC).

• Visit MoFAIC Website: www.mofaic.gov.ae or a Smart Mobile App: (UAE MOFAIC)  • Log into (UAE Pass) • You will be redirected to MoFAIC's portal • Access Twajudi service from the "Individuals" tab.

• To view the list of countries exempting UAE nationals of pre-entry visa requirements, and know more about the nature of such waiver for UAE national as per passport type, please click on the flowing link: • ,Visa Exemptions

• Call MoFAIC contact center on the toll-free No. 80044444 or click on the following link: • Complaints ,Suggestions and inquiries

• To apply for a passport renewal service abroad you have to provide a proof of long stay abroad, which is usually for education, treatment, or employment. Get the supporting documents and click on the following link to apply: • Passport Renewal for citizens abroad

• Musafer is an insurance programme for health emergency cases facing UAE nationals while staying abroad. For more information about Musafer, please click the following link: • https://www.musafer.ae/musaferApp/loadHomePage.action

• Musafer is a health insurance programme for medical emergency cases facing UAE nationals while staying abroad.

• To purchase the policy, please visit Musafer website at: • https://www.musafer.ae/musaferApp/loadHomePage.action

• To know more about the benefits, please visit Musafer website at: • https://www.musafer.ae/musaferApp/loadHomePage.action

• The cost of Musafer is determined as per the member's age group as follows • (0-18 years) is AED 250 (excluding VAT) • (19-99 years) is AED 399 (excluding VAT).

• The Ministry of Foreign Affairs and International Cooperation represented by its missions abroad, issues emergency passports for new-borns to facilitate their entry into the UAE. Therefore, UAE Nationals should visit relevant authorities to obtain official documents for new-borns.

• Through Musafer website: • https://www.musafer.ae/musaferApp/loadHomePage.action

• Special parking spaces for people of determination in both Abu Dhabi and Dubai branches. • There is a counter designated for people of determination. • Attestation services at your doorstep (for elderly and people of determination) available at Attestation Centres at Yas Centre (Musaffah area), Dubai & Sharjah branches

• None. Dates of departure and return to the UAE are required (please provide the dates as per the travel ticket)

• MoFAIC website (www.mofaic.gov.ae) • Smart Mobile App: (UAE MOFAIC)

Log into (UAE Pass) Select MoFAIC Website (www.mofaic.gov.ae) or Smart Mobile App: (UAE MoFAIC) •You will be redirected to MoFAIC's portal • Access Individuals service. • Select Twajudi service • Select service type • Add flight data • Submit the smartphone application in UAE MoFAIC

• Applicants must be UAE Nationals. • UAE Pass registration

• Two working days

• The Ministry of Foreign Affairs and International Cooperation provides passport renewal services for UAE nationals residing abroad coordinating with the Federal Authority for Identity and Citizenship.

• Emergency passport service fees of AED 150 are collected online through the MoFAIC Website: www.mofaic.gov.ae.

• Passport renewal fees are AED 60 per passport

• Service fees for passport renewal must be paid in cash to the UAE embassy in the host country.

• To apply for the Passport Renewal for UAE Nationals Abroad service, you should submit proof of an extended stay abroad (i.e. education, medical treatment, or work). Then, apply for the service and learn more about documents required through MOFAIC's Smart Channels.

UAE Nationals who have lost their passport must visit the nearest police station to publicise and report the loss of their passport. To apply for an emergency passport. Visit MoFAIC Website: www.mofaic.gov.ae or a Smart Mobile App: (UAE MOFAIC) and attach all required documents with the Smart Mobile App: (UAE MOFAIC) : • Copy of Family Book (All pages) • Copy of the lost passport • Copy of the lost passport report attested by the Ministry of Foreign Affairs and International Cooperation and the UAE Embassy in the host country. • UAE Nationals must visit the UAE Embassy in the host country to collect their emergency passport.

• Log into one of MOFAIC's smart channels via UAE Pass by entering the username and password. • From the ’Individual Services 'tab, select Issue Passports and Return Documents. Next, select ’Passport Renewal for UAE Nationals Abroad.’ Finally, click ’Start Service 'to complete the service Smart Mobile App: (UAE MOFAIC) form. • When the passport is renewed, you will visit the Embassy and receive the original renewed passport.

• Passport copy • Attach detailed information proving the foreign residency of the UAE national. • A personal photograph

Emergency passport for new-borns • Copy of the child's birth certificate attested by Ministry of Foreign Affairs and International Cooperation of the host country and the UAE Embassy in the host country. • Copy of the Father's passport or ID card • Copy of the Mother's passport • Copy of the Family Book (all pages) In case the spouse (UAE National or Foreigner) is not in the Family Book, please attach the Marriage Certificate (attested by Ministry of Foreign Affairs and International Cooperation and the UAE Embassy in the host country). Emergency passport due to loss of ordinary passport: • Copy of the Family Book (all pages) • Copy of the lost passport • Copy of the lost passport report attested by the Ministry of Foreign Affairs and International Cooperation in the host country or the UAE Embassy in the host country. Emergency passport due to expiry of ordinary passport: • Copy of the passport or ID card • Copy of the Family Book (all pages) • A written letter with supporting documents clarifying the purpose of your stay overseas. Emergency passport due to damage of ordinary passport: • Copy of the passport or ID card • Copy of the Family Book (all pages) • A written letter indicating the causes of damage incurred on the passport or a police report Please note the damaged passport must be handed to the UAE Embassy in the host country. Emergency passport for children 12 months and above • Copy of the child's birth certificate attested by the Ministry of Foreign Affairs and International Cooperation in the host country and by UAE mission in the host country. • Copy of the 'Father's passport or ID card • Copy of the Mother's passport • Copy of the Family Book (All pages) - In case the spouse (UAE National or Foreigner) is not in the Family Book, please attach a copy of the marriage certificate (attested by Ministry of Foreign Affairs and International Cooperation of the host country or UAE Embassy in the host country).