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Consular Services and Visas

Where are the customer happiness centers (attestation centers) located and what are the working hours?

• Abu Dhabi:
Marina Mall – Sunday through Thursday - from 08:00 am to 03:00 pm

• Dubai:
MoFAIC Branch Office – Dubai - Sunday through Thursday - from 08:00 am to 03:00 pm.
Dubai Chamber of Commerce and Industry – Deira - Sunday through Thursday - from 08:00 am to 03:00 pm
"Al Tawar" Center - Sunday through Thursday - from 08:00 am to 03:00 pm
Al Mananra Center - Sunday through Thursday - from 08:00 am to 03:00 pm
Emirates Towers - Sunday through Thursday - from 09:00 am to 04:00 pm

• Sharjah:
MoFAIC Branch Office – Sharjah - Sunday through Thursday - from 08:00 am to 03:00 pm.

• Ajman:
Ajman Chamber of Commerce and Industry Sunday through Thursday - from 07:30 am to 02:30 pm

What are the procedures for document attestation within the UAE?

1. Checking the invoice
2. Verifying authenticity of the seal and signature
3. Informing the customer of the transaction fees and request payment card
4. Entering the attestation authority in the electronic attestation system
5. Automatic determination of the fees via the system, and informing the customer accordingly.
6. Deducting the amount from the customer's card and returning the card with payment receipt.
7. Printing the electronic sticker, fixing on the certificate, and signing by the customer service officer.
8. Delivering the attested certificate to the customer.

What are the document requirements for attestation inside the UAE?

If the document to be attested was issued outside the UAE, it must be certified by the Ministry of Foreign Affairs of the country where it was issued, as well as by the UAE mission to such country. But, If the document was issued within the UAE, it must be certified and approved by the concerned official authority.

What kind of official documents attested in customer happiness centers (attestation centers) in the UAE?

Personal Documents and Certificates
Educational Certificates - Medical Reports - Experience Certificates - Birth and Death Certificates - Marriage and Divorce Contracts – To Whom It May Concern Certificates – Employment Contracts - Passport Copies - Certificate of Dependency and Determination of Heirs (estate) – General and Special Power of Attorney.

Contracts and Trade Agreements
Minutes of the Board of Directors Meeting Resolutions - Commercial Licenses - Company Memorandum of Association - Certificate of pledge to Open or Close a Company - Commercial Register - Employment Agency – Recruitment Contracts - Umrah and Hajj Transaction Contracts - Commercial Agencies – Financial Budget Approval - Registration of a New Product . Registration of a Trade Mark

Invoices

What are the channels for submitting inquiries or feedback on the official documents attestation process?

Call MoFAIC contact center on the toll-free No. 80044444 or click on the following links:
Complaints
Suggestions
Inquiries

What are the attestation fees within the UAE?

Normal documents:
AED 160

Commercial Documents:
AED 2010

How the documents issued in a country where the UAE has no mission are attested?

Please visit the UAE Missions with representation in neighboring countries. Following is the list of UAE missions covering the countries where the UAE has no representation:

America:
• Bahamas, Barbados, Dominican Republic, Grenada: covered by the UAE missions in USA.
• Guatemala, El Salvador, Belize: covered by the UAE Mission in Mexico.
• Guyana, Suriname: covered by the UAE Mission in Brazilian.
• Bolivia: covered by the UAE Mission Chile.
• Uruguay, Paraguay: covered by the UAE Mission in Argentine.
• Ecuador, Costa Rica, Venezuela, Haiti, Jamaica: covered by the UAE Mission in Cuba.
• Honduras: covered by the UAE Mission in Panama.
• Nicaragua: covered by the UAE Mission in Colombia.

• Europe:
• Lithuania: covered by the UAE Mission in Poland.
• Albania: covered by the UAE Mission in Greece.
• Macedonia, San Marino: covered by the UAE Mission in Italy.
• Slovakia, Slovenia: covered by the UAE Mission in Austria.
• Liechtenstein: covered by the UAE Mission in Switzerland.
• Andorra, Vatican: covered by the UAE Mission in Spain.
• Bosnia and Herzegovina, Kosovo: covered by the UAE Mission in Montenegro.
• Monaco: covered by the UAE Mission in France.
• Estonia: covered by the UAE Mission in Sweden.
• Luxembourg: covered by the UAE Mission in Belgium.
• Iceland: covered by the UAE Mission in Britain.
• Moldova: covered by the UAE Mission in Ukraine.

East Asia and the Pacific:
• Tonga, Tuvalu, Fiji: covered by the UAE Mission in New Zealand.
• Vanuatu, Solomon Islands, Samoa: covered by the UAE Mission in Australian.
• North Korea: covered by the UAE Mission in China.
• Cambodia: covered by the UAE Mission in Thailand.
• Palau: covered by the UAE Mission in Philippine.
• Brunei: covered by the UAE Mission in Malaysia.
• Papua New Guinea: covered by the UAE Mission in Singapore.
• Laos: covered by the UAE Mission in Vietnam.
West Asia:
• Bhutan: covered by the UAE Mission in India.
• Maldives: covered by the UAE Mission in Sri Lanka.
• Kyrgyzstan: covered by the UAE Mission in Uzbekistan.
• Tajikistan: covered by the UAE Mission in Kazakhstan
Africa :
• South Sudan: covered by the UAE Mission in Ethiopia.
• Rwanda, Burundi: covered by the UAE Mission in Uganda.
• Madagascar, Comoros: covered by the UAE Mission in Kenya.
• Malta: covered by the UAE Mission in Tunisia.
• Mali and Niger: covered by the UAE Mission in Algeria.
• Zambia, Democratic Republic of Congo, Malawi: covered by the UAE Mission in Tanzania.
• Cameroon, Burkina Faso: covered by the UAE Mission in Nigeria.
• Botswana, Lesotho, Zimbabwe, Namibia: covered by the UAE Mission in South African.
• Sierra Leone, Ivory Coast, Gambia, Cape Verde: covered by the UAE Mission in Senegal.
• Congo, Gabon: covered by the UAE Mission in Angola.
• Swaziland, Mauritius: covered by the UAE Mission in Mozambique.

Where are the locations of attestation offices abroad?

The UAE Missions abroad.

What is the documents attestation mechanism outside the UAE?

Documents are directly attested in the UAE Missions abroad at the mission headquarters, via the currier or online application through the following link:

Then visiting the nearest UAE mission to complete the service.

Are there any attestation services intended to people with special needs?

MoFAIC provides e-mobile service to people with special needs, in order to provide them with a quick and distinguished attestation service without needing to enter the attestation centers. Currently, this service is available at the Marina Mall attestation office in Abu Dhabi

How to apply for Attestation Service through Ministry of Foreign Affairs and International Cooperation (MoFAIC) website (Customer Happiness Centers) or via smartphone application?

Select (services), login with user name and password), follow instructions (taking into account e-mail registration), then select service location (UAE- Center name).

How to apply for Attestation Service through (UAE representative missions abroad) via Ministry of Foreign Affairs and International Cooperation website or via smartphone application?

Select (services), login with user name and password), follow instructions (taking into account e-mail registration), then select service location (Name of Country-Mission)

How to send documents to the Ministry of Foreign Affairs and International Cooperation after payment of attestation fees is completed?

Contact Emirates Post Corporation to deliver the original copy of document and a copy of the payment receipt to be sent to the Ministry of Foreign Affairs and International Cooperation to proceed with certification procedures.

What are the procedures to follow for the recovery (refund) of paid amounts?

1. If you are outside the UAE and the amount has been deducted from your account, please bring the supporting documents to the UAE Embassy or Mission in your country in order to authenticate transaction.
2. If you are in the UAE, please use the refund service (electronic refund) via our website.

The required document from individuals and corporations are as follow:
Outside the UAE:

1. Receipt of the amount to be refunded.
2. Bank statement showing deducted amount.
3. Passport copy.

Inside the UAE (holders of UAE Identity Card):

1. Receipt of the amount to be refunded.
2. Bank statement showing deducted amount.
3. UAE ID number.
4. IBAN number.
5. When two attestation transactions are performed kindly attach a copy of the completed transaction along with relevant receipt.

What are the required steps to complete payment procedures?

1. Sign in to the official website of the Ministry of Foreign Affairs and International Cooperation or smart app using your username and password.
2. Choose tasks (my applications).
3. You can see the table showing (applicant card, follow-up number, e-service name, status of electronic service, application creation date - date of last action).
4. Click on your application number, which starts with (ATS-202XXXXXX) and the page will update automatically.
5. Certificates: You can see the table that shows (Place of issue, type of certificate- number).
6. You can complete the payment procedures in the same table.

What are the required steps to obtain payment receipt?

1. Sign in to the official website of the Ministry of Foreign Affairs and International Cooperation or smart app using your username and password.
2. Choose tasks (my applications).
3. You can see the table showing (applicant card, follow-up number, e-service name, status of electronic service, application creation date - date of last action).
4. Click on your application number, which starts with (ATS-202XXXXXX) and the page will update automatically.
5. Certificates: You can see the table that shows (Place of issue, type of certificate- number).
6. You obtain pay can obtain payment receipt in the same table.

What are the certification procedures for documents issued outside UAE?

Original or true copy of document shall be attested by Ministry of foreign affairs of the country where document is issued, or by Embassy in the UAE of the country where such document is issued. Document shall then be attested by MoFAIC.

Certification procedures for documents issued by the United Arab Emirates?

Original or true copy of document shall be attested by accredited entities in the UAE, after that document is be certified by MoFAIC.

What is the required amendment to applications submitted through the Ministry of Foreign Affairs and International Cooperation website or via smart app.?

There is a note from attestations officer in tasks (my applications).

What steps to follow when there is no UAE mission?

Please contact Ministry of Foreign Affairs and International Cooperation at 80044444 or submit an enquiry through the official website of the Ministry and you will be provided with the required procedures.

Human Capital and Employment

How to apply for a job in MoFAIC?

Working for the Ministry of Foreign Affairs and International Cooperation is featured by its special nature. It opens up broad professional horizons and a specific career path. The work is characterized by unceasing development, lack of routine, job opportunities for administrators and diplomats abroad, as well as more experience in representing the UAE around the world. For opportunities and employment requirements, please visit:
Recruitment

How to apply for EDA and what are the available academic programs?

While the majority of our students are new staff at the Ministry of Foreign Affairs and International Cooperation in the UAE, the doors of the Academy are wide open to applicants from governmental and semi-governmental agencies from all over the UAE. However, applicants must be nominated by their institutions for admission to the Academy. If you are interested in joining the Academy, please click on the following link: EDA

Services and Payment Portal Problems

Would you like to inquire about the status of application or under process transaction?

Please go to the "Pending Transactions" option where transaction status are shown

Do you receive a message showing "3ds error"?

Please contact your bank or change the card type as this type of card is not supported

How to open attachments upload link on the service application page?

Please double-click on the upload link to browse files in your device then upload the file

Are you unable to complete the e-payment process?

If the error appears on the first page of the service application, please ensure that all data are correctly entered.
When you go to the second page of the application, please make sure to click on 'Complete payment' option and then agree to the terms and conditions.
If the error appears on the payment card data entry page, the card details entered may probably be wrong, please contact your bank. Some banks restrict using cards outside the UAE or due to administrative or technical reasons. The Bank will have the authorization to check the incident, inform you of the reason, and solve the problem.
You can then re-fill the application and try the payment process again.

Do you face any difficulties or faults when filling application forms?

Please ensure:
- Filling all mandatory fields,
- Filling the fields correctly.
- Complying with specified attachment size of 1 MB

Are you facing any difficulties in registering or logging into your account or editing personal data on the website?

Please make sure to properly enter the data required in the registration application and ensure that the variable codes at the bottom of the page are correctly entered.

Have all the mentioned attempts failed to make the payment process?

Please prepare the following information, and then contact the Customer Service Officer at the call center to help you:
- Name of the service.
- Name of the mission
- Application number (if any)
- A copy of the error and the page preceding the error
- The place where the error occurred
- Email and mobile number

Have you completed the service application process but did not receive an email with payment receipt?

Please check whether the email is in your Junk Mail folder, or call the Contact Center at 80044444

Did you communicated with the Mission and the application was not found?

Please make sure that you have selected the correct Mission in the service application, ensure that payment completed and required amount deducted.

Do you have any question about using the website, required procedures or filling the application form?

Please make sure to fully read the service card and ensure that the information is available on the website. If you need more information, please call the contact center at 80044444

Did you forget the password?

If you forget your password, please use the "Forgot Password" option, an email will be sent to your registered email address.
If this was unsuccessful please call MoFAIC Contact Center at 80044444

UAE nationals Affairs and Services provided

What are the procedures for obtaining emergency passport?

In case of expiry, damage, or loss of a UAE passport abroad, the UAE national can apply for emergency passport. To know the requirements of and how to apply for emergency passport, please click on the flowing link:
Damaged or expired passport request

What are "Tawajudi" service Registration procedures?

1. Log in MoFAIC website or smart application to sign-up for a new personal account by clicking on the following link:
Profile
2. Fill in the data required to sign-up for the service and get a personal account (the UAE national will have a user name and password)
3. Set up the personal account and add the travel details in "Tawajudi" service.

What are the countries exempting UAE nationals of pre-entry visa requirements?

To view the list of countries exempting UAE nationals of pre-entry visa requirements, and know more about the nature of such waiver for UAE national as per passport type, please click on the flowing link:
,Visa Exemptions

What channels available for submitting inquiries, or feedback on UAE nationals service?

Call MoFAIC contact center on the toll-free No. 80044444 or click on the following link:
Complaints ,Suggestions and inquiries

What are the procedures for renewing a passport abroad?

To apply for a passport renewal service abroad you have to provide a proof of long stay abroad, which is usually for education, treatment, or employment. Get the supporting documents and click on the following link to apply:
Passport Renewal for citizens abroad

What is "Musafir" health insurance policy. How to apply. How much does it cost? Does it cover all cases?

Musafir is a specialized health insurance program for medical emergencies facing the UAE nationals while abroad. To know more about "Musafir" please click on the following link:

Musafer

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