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Consular Services and Visas

UAE nationals Affairs and Services provided

What are the procedures for issuing a return document?

In the event of the passport’s expiry date, damage or loss, or the issuance of a passport for newborns while the citizen is outside the country, an application for issuing a return document is submitted through the website of the Ministry of Foreign Affairs and International Cooperation or the Ministry’s smart application. Through the following electronic link:

https://www.mofaic.gov.ae

• Or through the UAE MOFAIC smart application

How do I register for the Twajudi Service?

• Visit MoFAIC Website: www.mofaic.gov.ae or a Smart Mobile App: (UAE MOFAIC)  • Log into (UAE Pass) • You will be redirected to MoFAIC's portal • Access Twajudi service from the "Individuals" tab.

What are the countries exempting UAE nationals of pre-entry visa requirements?

• To view the list of countries exempting UAE nationals of pre-entry visa requirements, and know more about the nature of such waiver for UAE national as per passport type, please click on the flowing link: • ,Visa Exemptions

What channels available for submitting inquiries, or feedback on UAE nationals service?

• Call MoFAIC contact center on the toll-free No. 80044444 or click on the following link: • Complaints ,Suggestions and inquiries

How can I obtain a passport for Emirati babies born abroad?

The Ministry of Foreign Affairs and International Cooperation, represented by its missions abroad, issues a return document for the newborns of the children of citizens to facilitate their entry into the country. Then the citizen must review the concerned authorities in the country to obtain identification papers for the newborn

Are there any special privileges in providing the service to people of determination?

• Special parking spaces for people of determination in both Abu Dhabi and Dubai branches. • There is a counter designated for people of determination. • Attestation services at your doorstep (for elderly and people of determination) available at Attestation Centres at Yas Centre (Musaffah area), Dubai & Sharjah branches

What documents do I need to apply for Twajudi?

• None. Dates of departure and return to the UAE are required (please provide the dates as per the travel ticket)

What are the Twajudi Service smartphone application in UAE MoFAIC channels?

• MoFAIC website (www.mofaic.gov.ae) • Smart Mobile App: (UAE MOFAIC)

How do I add a destination in Twajudi?

Log into (UAE Pass) Select MoFAIC Website (www.mofaic.gov.ae) or Smart Mobile App: (UAE MoFAIC) •You will be redirected to MoFAIC's portal • Access Individuals service. • Select Twajudi service • Select service type • Add flight data • Submit the smartphone application in UAE MoFAIC

What are the Terms and Conditions to apply for Twajudi?

• Applicants must be UAE Nationals. • UAE Pass registration

How long does it take to obtain an emergency passport?

Within 30 minutes if the request meets the terms and requirements

What are the service fees for the issuance of a return document?

No fees

What are the procedures in case a UAE national loses their passport abroad?

The citizen must visit the nearest police station and circulate the passport by making a report of its loss.

• Apply for a return document on the website of the Ministry of Foreign Affairs and International Cooperation or the smart application, while completing the documents designated for the request:

• A copy of the lost passport

• A copy of the record of the loss of the passport

• A personal photo

• Receipt of the return document via e-mail

What are the documents required to issue a return document?

Issuance of a return document by virtue of losing an ordinary passport

• A copy of the lost passport
• A copy of the record of the loss of the passport
• Photograph

Issuance of a return document by virtue of the expiration of the ordinary passport

• A copy of the expired passport
• Photograph

Issuance of a return document by virtue of the expiration of the ordinary passport

• A copy of the damaged passport
• Photograph

Issuance of a return document for newborns

• A copy of the child's birth certificate certified by the Ministry of Foreign Affairs of the country of residence and the country's mission abroad
• Father's passport copy
• Mother's passport copy
• A copy of the marriage contract (certified by the Ministry of Foreign Affairs, the headquarters of the mission or the embassy)
• A copy of the family book in full

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